REFUND POLICY

Last updated September 19, 2026

This Refund Policy ("Policy") is incorporated into, and forms part of, the Legal Terms between you and Econitive LLC, doing business as Syntrofa ("Company," "we," "us," "our"), governing your use of our website and services (the "Services"). By purchasing or using the Services, you agree to this Policy. If any conflict exists between this Policy and our Terms of Use, this Policy governs on the specific subject of refunds and cancellations.

1. HOW OUR CHARGES WORK

The Services are billed on a one-time, per-use basis. You place an order for a discrete deliverable (for example, a Match Report or the data sheet that accompanies it) rather than a recurring subscription. All payments are processed through Stripe, and charges appear on your statement using our registered statement descriptor.

We do not take your money when you order. Ordering on our website does not require or collect your card details. We email you a payment link. When you pay that link we authorize your payment method for the order amount, which places a hold on the funds without taking them. We capture the payment — take the funds — at the point we send you your deliverables. If your order is cancelled before then, the authorization is released and no charge is taken.

Some card issuers show a hold in a way that resembles a completed charge until it is released. If you see something on your statement you do not recognise, please contact us at billing@syntrofa.com before disputing it with your bank.

2. DELIVERY

All deliverables are digital and are delivered by email. Nothing is shipped, and no shipping fees apply. We send your deliverables to the email address you give when ordering, within two business days of your payment. That email is the delivery; there is no separate notification.

The window begins when we receive your payment, not when you place the order, because we do not send deliverables before payment. If we have not delivered within that window, you may cancel under Section 3 at no charge, or, if the payment has already been captured, receive a full refund under Section 5.

3. BEFORE DELIVERY: CANCELLING YOUR ORDER

You may cancel your order at any time before we have sent your deliverables, for any reason, and without explanation. Email billing@syntrofa.com from the address on your order and ask us to cancel.

If your cancellation reaches us before we have sent your deliverables, we will not send them and you will not be charged. If you have already paid, we will release the authorization on your payment method; if you have not yet paid, there is nothing to release and the payment link simply goes unused. If the payment has already been captured, we will refund it in full.

If your cancellation reaches us after we have sent your deliverables, the order has been fulfilled and Section 4 applies. The time we send the email is the point of delivery.

4. AFTER DELIVERY: PAYMENTS ARE NON-REFUNDABLE

Because each charge reflects a specific deliverable that has been produced for you and sent to you, payments are non-refundable once delivery has occurred, except as expressly set out in Section 5 below. We encourage you to review the details of what you are purchasing, including scope, deliverables, and pricing, before completing checkout.

After delivery we do not provide refunds for buyer's remorse, dissatisfaction with results that reflect accurate information properly delivered, or a change in your business needs. Before delivery, Section 3 applies and no reason is required.

5. EXCEPTIONS: WHEN WE WILL ISSUE A REFUND

Notwithstanding Section 4, we will consider a refund, in whole or in part, at our discretion, in the following circumstances:

• Duplicate charge. You were charged more than once for the same order due to a processing or technical error.
• Billing error. You were charged an incorrect amount, or a charge does not match the price presented to you at checkout.
• Non-delivery. We failed to deliver the paid deliverable within the delivery window described in Section 2 due to a fault on our part, and we are unable to cure the failure within a reasonable time.
• Unauthorized or fraudulent charge. The charge was not authorized by you or the cardholder, subject to our standard verification process.
• Legal requirement. A refund is required by applicable law, including California and other U.S. state consumer protection law.

6. HOW TO REQUEST A REFUND

To request a refund, contact us at billing@syntrofa.com within thirty (30) days of the charge date. Please include:

• The email address or account used to make the purchase;
• The date and amount of the charge, and, if available, the Stripe payment or receipt reference;
• A description of the issue and the reason for your request.

We will confirm receipt of your request within two (2) business days and will provide a decision within ten (10) business days of receiving all information we reasonably need to evaluate it. Requests submitted after thirty (30) days from the charge date may still be reviewed at our discretion but are not guaranteed.

7. HOW REFUNDS ARE ISSUED

Approved refunds are issued to the original payment method used for the charge; we cannot send a refund to a different card, account, or payment method. Once a refund is approved, we submit it to Stripe promptly, and Stripe submits the refund request to your card issuer or bank. Depending on your card issuer or bank, it may take five (5) to ten (10) business days for the refunded amount to appear on your statement. We do not control this timing once the refund has been submitted.

8. CONTACT US BEFORE FILING A CHARGEBACK

If you believe you were charged in error or are dissatisfied with a purchase, please contact us at billing@syntrofa.com before contacting your card issuer or bank to dispute the charge. Most billing issues can be resolved directly and more quickly this way. Initiating a chargeback with your card issuer instead of contacting us first may delay resolution, particularly where the disputed deliverable was already provided in accordance with this Policy.

9. CHANGES TO THIS POLICY

We may update this Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Policy, and the updated Policy will apply to charges made after it takes effect. We encourage you to review this Policy periodically.

10. CONTACT US

Questions about this Policy or a specific charge can be directed to:

Econitive LLC

11256 Babbitt Avenue

Granada Hills, CA 91344

United States

Email: billing@syntrofa.com